Terms & Conditions

  • Tistahel Loyalty program ("program"). Tistahel is a customer rewards program offered by Al Hokair Group to frequent customers, whereby Al Hokair Group customers can earn and use Tistahel Points ("Point Rewards") in accordance with the terms and conditions enumerated hereunder
  • The Terms and Conditions form the basis of Tistahel. It is the Member's responsibility to read and understand the following terms and conditions (hereinafter referred to as "program rules" or "rules") before opting for the Customer Reward Program in the form of Tistahel, and the conditions are enumerated hereunder
  • By gaining access to, using this site or enrolling in Tistahel, you agree to be bound by these program rules, along with Al Hokair Group's legal terms located at www.xxxxxxx.com, including, without limitation, the website Terms and Conditions
  • Al Hokair Group reserves the right to change or cancel these program rules, wholly or in part, at any time, in its sole discretion, without notice or liability to a member (frequent customer), by posting updated text on the aforesaid site. A member needs to review these rules periodically to ensure that said member is aware of all changes and are familiar with the most current version. For clarity, any such change to or cancellation of these program rules will apply to all Tistahel members ("members"), including those who enrolled before Al Hokair Group made such a change or cancellation
  • TISTAHEL Points is the name of the currency that members will earn and then be eligible to redeem
  • Tistahel is the customer loyalty program for Sparky’s entertainment outlet. Customers can register to become a Tistahel member online at www.xxxxxx.com or via the call center or at any participating outlet
  • Members can choose to become a member in either English or Arabic languages
  • Customers who wish to enroll into Tistahel must use the name details per that customer’s passport/national-ID and/or the same information of the customers
  • Membership to Tistahel is for individuals only. All other entities or parties including, but not limited to, corporations, travel agencies, etc., are not eligible to enroll as members or earn TISTAHEL Points or receive any benefits in connection with the program. Members must enroll as individuals and may not pool or combine their Tistahel with other members unless such members form part of a Family Account. Each member may have only one Tistahel account
  • Each member must provide the basic required information and a valid individual mobile number in order to register in Tistahel. Requests for name changes may require the member to submit supporting legal documentation. For the name, date of birth, nationality or email address changes. For assistance, please contact the Al Hokair Group contact Centre on 920006699 within KSA or +966 920006699 (from outside the KSA)
  • While Al Hokair Group issues monthly electronic statements for Tistahel accounts, each member shall be responsible for staying knowledgeable about their account information including, but not limited to, accumulated Tistahel Points, redeemed Tistahel Points and the program rules. Account information can be found at www.xxxxxxx.com
  • Members may earn Tistahel Points in the following ways
    • Top-up of cash balance on a Sparky’s game card
    • Completing profile information
    • participating in bonus points promotions
  • Members’ earn 1 Tistahel Point for every 10 SAR / AED spend
  • Members may only redeem Tistahel Points when a minimum balance of 500 Tistahel Points balance is accumulated in the member's account
  • Members can redeem 500 Tistahel Points to 50 SAR / AED Cash balance to a game card
  • Members can redeem in multiples of 500 Tistahel Points
  • Members can redeem for cash balances to cards registered under their account
  • Members cannot transfer Tistahel Points to other members
  • Cash balance on games card that was converted from Tistahel Points cannot be converted to cash payouts

Al Hokair Group may also offer, in its sole discretion, opportunities to redeem Tistahel Points for other products or services. Tistahel Points cannot be redeemed for any product or service except as expressly permitted by Al Hokair Group

  • Tistahel Points earned will expire at the end of 12 months. Should a member close his or her Tistahel account, the Tistahel Points in that account will be forfeited. As set forth in these program rules, Al Hokair Group has the right to cancel all or some of the Tistahel Points in a member's account should Al Hokair Group determine, in its sole discretion, that the Member has violated these rules or otherwise engaged in fraud, misrepresentation, abuse or other improper conduct
  • A member account of Tistahel that is inactive for 15 months will be classified as Inactive, and any Tistahel Points in such account will be forfeited
  • Tistahel Points that are due to expire are done so on a first in first out the calculation, members of Tistahel will be communicated 8 weeks prior to their Tistahel Points expiring to allow an opportunity for the member to redeem the Tistahel Points

For information on how Al Hokair Group collects and uses personally identifiable information that you may provide to us in the course of enrolling as a member or updating your profiles or preferences with Tistahel, please visit our privacy policy click here

Al Hokair Group may, among other things, in its sole discretion, for any reason, and without notice or liability to the Tistahel member

  • withdraw, limit, modify, or cancel Tistahel Points
  • suspend or cancel any member's Tistahel account (and/or seize any Tistahel Points associated with such account) if that member has violated these program rules
  • change, modify, delete (in whole or in part), supplement and/or cancel any program rules, regulations, benefits, or policies in connection with the program including, but not limited to, Tistahel Points balances, redemption requirements, participant affiliations, conditions of participation, rules for earning, redeeming, retaining or forfeiting Tistahel Points, rules for the use of Tistahel Points, awards or benefits in connection with the program, mile expiration rules, etc.
    • Introduce, add, change, modify, delete (in whole or in part) or supplement award restrictions including
    • Terminate the program without notice. However, an update shall appear on the Al Hokair Group website. Al Hokair Group may make any one or more of these changes, even though such changes may affect the member's ability to use their TISTAHEL Points that the member has already accumulated
  • Al Hokair Group shall not be held liable for, and members hereby waive any claims against Al Hokair Group for, any damages whatsoever (whether direct, indirect, special, punitive, exemplary incidental, consequential or otherwise, whether stated in contract, tort, strict liability or otherwise, and even if Al Hokair Group has been advised of the possibility of such damages) arising out of
    • participation in the program (including, but not limited to, the accrual or use of Tistahel or any related activities in connection with the program)
    • the acts, omissions, products or services of any person or company rendering services or providing offers in connection with the program
    • any failure or delay arising out of use of this website including, without limitation, error, omission, interruption, defect, delay in transmission or computer virus
  • In no event shall Al Hokair Group be liable to any member or anyone claiming through a member or on a member's behalf, for any other damages including, but not limited to, direct, indirect or consequential damages or lost revenue or profits, arising out of Al Hokair Group's acts or omissions in connection with the program, whether or not foreseen, even if advised of the possibility thereof
  • Al Hokair Group shall not be liable for damages for any delay or default in performing hereunder, if such delay or default is caused by conditions beyond its control including, but not limited to, weather conditions, acts of God, force majeure, strikes, civil commotions, embargoes and wars or other hostilities, whether actual, threatened or reported and/or any other cause beyond the reasonable control of Al Hokair Group

Al Hokair Group makes no warranty of any kind regarding the program. The program is provided "as it is" and without any warranty of any kind, either expressed or implied. AL HOKAIR GROUP EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS INCLUDING, WITHOUT LIMITATION, ANY EXPRESSED OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.

  • Tistahel Points are non-transferable and may not be combined with Tistahel members, their estates, successors, and assigns. Accrued Tistahel Points and redeemed Tistahel Points do not constitute as the property of the member and are non-transferable (i) upon death, (ii) as part of a domestic relations matter or (iii) otherwise
  • Unless expressly authorized by Al Hokair Group, Tistahel Points may not be sold, bartered or otherwise exchanged for value. Any Tistahel Points that are/is purchased, sold, bartered or otherwise exchanged for value are/is void. Violators (including any member who uses a purchased or bartered award) may be liable for damages and litigation costs, including the actual cost of the value of the points and/or Al Hokair Group's attorneys' fees incurred in enforcing this rule
  • Fraud, misrepresentation, abuse, improper conduct, as determined by Al Hokair Group in its sole discretion, or violation of applicable rules (including, but not limited to, Al Hokair Group's Terms and Conditions, and program rules) may result in administrative and/or legal action by appropriate governmental authorities and/or Al Hokair Group. Such action may include, without limitation, the forfeiture of all Tistahel Points forfeiture of any accumulated Tistahel Points in a member's Tistahel account, deduction of Tistahel, as well as cancellation of the account and proscription of the member's future participation in Tistahel. In addition, Al Hokair Group reserves the right to take appropriate legal action to recover damages, including attorneys' fees, incurred in prosecuting any lawsuit. Any violation of such applicable rules as described above includes, but is not limited to, members who are disruptive or otherwise threaten or endanger the safety and security of Al Hokair Group crew members or other Al Hokair Group customers as described in the Al Hokair Group Terms and Conditions and tariffs
  • Al Hokair Group reserves the right to audit, at any time and without notice to Tistahel members, any and all Tistahel accounts to ensure compliance with these program rules. If the audit reveals discrepancies or possible violations of these program rules or Al Hokair Group believes that such audit will reveal discrepancies or possible violations of these program rules, Al Hokair Group may delay or cancel the processing of redemption requests, and/or cancel any outstanding redemptions, delay the posting of accumulated Tistahel Points and/or withhold statements until the audit is completed
  • Members are responsible for referring their online Tistahel account information and these program rules in order to understand their rights, responsibilities, and status under the Tistahel program. A copy of the most current program rules may be inspected on the Tistahel website at www.xxxxxxxx.com. Al Hokair Group shall attempt to advise active members of various matters of interest through its website, but Al Hokair Group shall have no liability for any failure to do so. Al Hokair Group shall have no liability for correspondence, mail or e-mail, which is lost, delayed or misdirected. Members are responsible for maintaining a current email address and updating their details on the Tistahel website or through the contact center
  • Al Hokair Group assumes no responsibility for the actions of business partners in connection with any program that provides for the transfer or accumulation of Tistahel Points
  • All Tistahel rules are subject to interpretation by Al Hokair Group. Headings used in these program rules are for convenience purposes only and shall not be used in interpreting the program rules
  • in connection with Tistahel or these program rules shall be governed by Kingdom of Saudi Arabia law, exclusive of Kingdom of Saudi Arabia choice of law rules, and the member agrees to the jurisdiction of the Kingdom of Saudi Arabia courts to resolve any dispute in connection with Tistahel or these program rules
  • Income tax liability on TISTAHEL Points, if any, is the responsibility of the member